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Other Info

Other Info

Other Info

Other Info

 

 

Store Hours:
Sunday - CLOSED
Mon.-Fri. - 12:00-5:30
Sat.: 12:00-4:00 

Click on a category below to open more questions & answers

HOSTING A CLASS

  1. How do I reach you?

    The best way to reach us is through email. We do our best to respond to all inquiries within 24 business hours. For questions about an order, please email us at orders@poppyseedprojects.com. For questions about a class, please email us at classes@poppyseedprojects.com.

  2. I want to host a class – do you have a teacher in my area?

    We currently have teachers all over Utah, some parts of Idaho, Nevada, and Wyoming. We are expanding all the time, and some of our teachers are willing to travel. If you are wondering about a particular area, email us to find out. If we don’t have a teacher in your area yet, it could be you!

  3. Your website says the temple/family portrait is $49.50 + tax. How come my group is being charged more?

    The picture is $49.50+tax, which brings it to $53. If you do not live along the Wasatch front, you will most likely need to pay $4 to ship your picture as well. If you are in a rural area that your teacher has to travel to, there may also be a slight travel fee to cover her expenses. That is set by the teacher, and varies from area to area.

  4. Are the temples you have listed on your site the only temples you have available?

    Yes. If you don’t see it, we don’t have it. We would love to hear from you if you would like to see a particular temple in the future! Our photographers have some additional temples/angles available for purchase directly through their websites as well, for an added cost to the class. You can also provide your own 18 x 24" temple print if desired.

ATTENDING A CLASS

  1. Do you have other temples besides the ones shown on the website?

    All of the temples we currently have available are shown on the website. There are additional prints available through our photographers at their website www.kelibphotography.blogspot.com and (Tina's Website). Print purchased through the photographer are considered an upgrade to the temple kit and will need to be purchased directly through the photographer. For news on upcoming temples and new projects you can follow us on face book at FACEBOOK .

  2. Can I make a temple picture kit on my own if I have already attended a class?

  3. I want to attend a class – can I do that without hosting?

    Sure! We have classes going on all the time, and there is usually space for someone who wants to join in. Consider hosting though – it is worth it to earn the free pictures!

  4. Your website says the temple/family portrait is $49.50 + tax. How come my group is being charged more?

    The picture is $49.50+tax, which brings it to $53. If you do not live along the Wasatch front, you will most likely need to pay $4 to ship your picture as well. If you are in a rural area that your teacher has to travel to, there may also be a slight travel fee to cover her expenses. That is set by the teacher, and varies from area to area.

  5. I’m doing a family portrait or picture plaque – what size/kind of print do I need?

    For a family portrait, you will need an 11 x 14" print. Any sheen will work, but Matte is recommended. For a picture plaque, the print will be cropped to just under 11 x 11 at the class. You can bring an 11 x 14 or a 12 x 12.

  6. Are the temples you have listed on your site the only temples you have available?

    Yes. If you don’t see it, we don’t have it. We would love to hear from you if you would like to see a particular temple in the future! Our photographers have some additional temples/angles available for purchase directly through their websites as well, for an added cost to the class. You can also provide your own 18 x 24" temple print if desired.

  7. I would like to order a photographer print. Is the cost of the class still the same?

    Yes. The cost of the class is the base price, and the temples shown on our website are included in that price. If you would like to order a print through one of our photographers, they are available for an additional cost. You are responsible for ordering the print and bringing it to the class.

  8. I don’t have time to come to a class/I don’t live near a class. Can I buy a portrait kit?

    Yes. We do have a kit available, but it does not contain everything needed. If you purchase the mail order kit, you will need some of your own supplies and tools. We strongly recommend attending a class whenever possible for the best results, at the most affordable price.

SHIPPING

  1. I selected store pick up but I need it shipped. What do I do?

    Don't panic! Email us at orders@poppyseedprojects.com and let us know - we will send you a shipping invoice. Once the invoice is paid, your order will be shipped off.

  2. How do I reach you?

    The best way to reach us is through email. We do our best to respond to all inquiries within 24 business hours. For questions about an order, please email us at orders@poppyseedprojects.com. For questions about a class, please email us at classes@poppyseedprojects.com.

  3. How long will it take for my order to ship?

    All orders ship within 14 days. Shipping takes an additional 2-7 days, via UPS Ground Service. Shipping outside of the continental U.S. may take longer. We will email you once it has shipped so you know it is on the way!

  4. How long will it take for my order to be ready if I selected store pick up?

    All orders are ready within 14 days. We will email you as soon as your order is available for pickup.

  5. Where Are My Step-by-Step instructions?

    Instructions are included with your kits, either in the packaging of the individual kit or in the box for bulk orders. Kits are also sent as an attachment along with the confirmation e-mail letting you know your order was ready for pickup/shipping. After reading through the directions if you have questions please e-mail orders@poppyseedprojects.com. We would be glad to help you.

  6. Can you rush my order?

    We do our best to get orders ready for shipping/pick up as quickly as possible, sorry no rush orders.

  7. Why is shipping so expensive?

  8. How can I get a shipping quote?

    Shipping costs are based on the size of your order and the distance it will be shipped. Since our items are typically heavy (wood blocks weigh a lot more than a t-shirt from the gap), we cannot assign each item a set shipping cost. However, shipping is very affordable (typically $1-4 per kit), especially on large orders.

    To get a good estimate of your shipping costs, add your item(s) to your cart, input your expected quantities, and your address. You can see shipping costs without actually putting the order through.

PICK UP

  1. I selected store pick up but I need it shipped. What do I do?

    Don't panic! Email us at orders@poppyseedprojects.com and let us know - we will send you a shipping invoice. Once the invoice is paid, your order will be shipped off.

  2. What are your hours?

    Monday - Friday 12-5:30pm, Sat. 12:00-4:00.  Closed Sundays 

  3. How do I reach you?

    The best way to reach us is through email. We do our best to respond to all inquiries within 24 business hours. For questions about an order, please email us at orders@poppyseedprojects.com. For questions about a class, please email us at classes@poppyseedprojects.com.

  4. How long will it take for my order to be ready if I selected store pick up?

    All orders are ready within 14 days. We will email you as soon as your order is available for pickup.

  5. Where Are My Step-by-Step instructions?

    Instructions are included with your kits, either in the packaging of the individual kit or in the box for bulk orders. Kits are also sent as an attachment along with the confirmation e-mail letting you know your order was ready for pickup/shipping. After reading through the directions if you have questions please e-mail orders@poppyseedprojects.com. We would be glad to help you.

  6. Can you rush my order?

    We do our best to get orders ready for shipping/pick up as quickly as possible, sorry no rush orders.

  7. Where are you located? Why can’t I find an address listed?

    We are based out of Sandy, UT. Once your order is ready, we will email you with instructions. If you are picking up your order, the address is sent to you once you have made a pickup appt. This helps encourage people to wait until their order is ready before trying to pick up.

CRAFT KIT ORDERS

  1. How do I reach you?

    The best way to reach us is through email. We do our best to respond to all inquiries within 24 business hours. For questions about an order, please email us at orders@poppyseedprojects.com. For questions about a class, please email us at classes@poppyseedprojects.com.

  2. Where Are My Step-by-Step instructions?

    Instructions are included with your kits, either in the packaging of the individual kit or in the box for bulk orders. Kits are also sent as an attachment along with the confirmation e-mail letting you know your order was ready for pickup/shipping. After reading through the directions if you have questions please e-mail orders@poppyseedprojects.com. We would be glad to help you.

  3. Can you rush my order?

    We do our best to get orders ready for shipping/pick up as quickly as possible, sorry no rush orders.

  4. Can I purchase the prints only for the temple pictures blocks?

    At this time, the temple picture blocks are only sold as a complete kit that includes the print and block.

  5. Can I change or customize a project with different wording or coloring?

  6. Why is shipping so expensive?

  7. How long do orders typically take?

    Orders take 10-14 days, plus 2-7 days for shipping (if applicable). We do our best to fill all orders as quickly as possible, but please plan accordingly for this timeline. Because we process orders on Monday morning, orders placed on Sundays by midnight are filled the quickest.

  8. Where are you located? Why can’t I find an address listed?

    We are based out of Sandy, UT. Once your order is ready, we will email you with instructions. If you are picking up your order, the address is sent to you once you have made a pickup appt. This helps encourage people to wait until their order is ready before trying to pick up.

  9. How can I get a shipping quote?

    Shipping costs are based on the size of your order and the distance it will be shipped. Since our items are typically heavy (wood blocks weigh a lot more than a t-shirt from the gap), we cannot assign each item a set shipping cost. However, shipping is very affordable (typically $1-4 per kit), especially on large orders.

    To get a good estimate of your shipping costs, add your item(s) to your cart, input your expected quantities, and your address. You can see shipping costs without actually putting the order through.

  10. What is your return policy?

    We will gladly replace any item that arrives damaged. If you have a large order for an event such as Super Saturday, please go through your order carefully and report anything that is missing/damaged before your event. Unfortunately, we cannot replace items once your event has taken place.

    For all other items, exchanges can be made within one week of purchase less any applicable shipping and handling. No refunds will be given. No returns/exchanges for personalized items.

SUPER SATURDAY

  1. What are your hours?

    Monday - Friday 12-5:30pm, Sat. 12:00-4:00, Closed Sundays 

  2. How do I reach you?

    The best way to reach us is through email. We do our best to respond to all inquiries within 24 business hours. For questions about an order, please email us at orders@poppyseedprojects.com. For questions about a class, please email us at classes@poppyseedprojects.com.

  3. How long will it take for my order to be ready if I selected store pick up?

    All orders are ready within 14 days. We will email you as soon as your order is available for pickup.

  4. Where Are My Step-by-Step instructions?

    Instructions are included with your kits, either in the packaging of the individual kit or in the box for bulk orders. Kits are also sent as an attachment along with the confirmation e-mail letting you know your order was ready for pickup/shipping. After reading through the directions if you have questions please e-mail orders@poppyseedprojects.com. We would be glad to help you.

  5. I am purchasing my kits for a church related event, do you offer any discounts?

    From the beginning we have set out to create projects that can be offered at church activities. Knowing this we have already priced our projects as low as we can. We do offer bulk pricing on most of our kits.

  6. Can you rush my order?

    We do our best to get orders ready for shipping/pick up as quickly as possible, sorry no rush orders.

  7. Can I purchase the prints only for the temple pictures blocks?

    At this time, the temple picture blocks are only sold as a complete kit that includes the print and block.

  8. Can I change or customize a project with different wording or coloring?

  9. How long do orders typically take?

    Orders take 10-14 days, plus 2-7 days for shipping (if applicable). We do our best to fill all orders as quickly as possible, but please plan accordingly for this timeline. Because we process orders on Monday morning, orders placed on Sundays by midnight are filled the quickest.